The
value proposition for providing the managed
services is:
- 40-60% lower operational cost
- 24 x 7 Operations
- Same or better SLA’s as achieved in
the local captive units
- Availability of dedicated and competent
manpower
The globe being a global village, the location
of the Call Center has become irrelevant. Different
organization have different objectives to diversify
their operations like geographical diversity,
manpower availability, 24 x 7 operations, lower
operational cost. We help in achieving these
objectives while meeting or exceeding the same
quality SLAs as achieved by the local captive
operational units.
Etelint focuses on provides the following managed
services:
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Call
Center, Help Desk, Tech. support, Tele sales
We handle Customer Service, Help Desk, Technical
Support. Please look at the industry window
for the information about services provided
to different industry verticals.
We also provide the Tele-research, Tele-sales,
support |
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Claim
Processing, Claim Adjudication
We handle claim processing, claim adjudication.
For example the insurance sector has huge
requirement of claims related jobs and
need great number of manpower for doing
the claim processing and claim adjudication
related functions.
We also provide the services for any kind
of back end process.
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Network
and Resource Management services
With more and more business partners being
added onto the network, introduction of
new technologies into the workspace, and
prevention from increasing malicious attacks,
managing security has become a 24 x 7 task.
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Telecom
Process Outsourcing
Telecom outsourcing offering provides
the people intensive services, which can
be easily outsourced by any company with
the objective of doing the job at the
defined level of acceptance at much lower
cost.
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HR
Back Office Operations
Etelint provide services for backend HR
functions. |
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Finance
Back Office Operations
Etelint provide services for backend Finance
back office operations. |
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